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Use All Service Cloud the Tools Together – Trailhead Challenge
Use All Service Cloud the Tools Together | Trailhead Challenge | Service Console App | Lightning Console App | Macros | Quick Text | Quick Action | Split view | Keyboard Shortcuts | Service Cloud Tools | History utility
Trailhead Link – https://trailhead.salesforce.com/content/learn/modules/service-cloud-agent-productivity/use-all-the-tools-together
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